Support

Open a ticket

Signed in, open a ticket and say what happened. It stays on that page with every reply, and a notification tells you when support has answered. Email still works — support@dealsplit.app — but a ticket is faster for both of us.

Something went wrong on a split

Start with the organizer or the participant in the thread on the deal — most of it is a misunderstanding about a time or a place, and that is faster than we are.

If it is not that, use Report on the listing or the person. A report reaches a moderator, and you can also block somebody from the same screen: a block works in both directions immediately, and it keeps working even if the account has been suspended.

Delete your account

In the app: Profile → Settings → Delete account. It removes your profile, your listings and your device tokens.

A split you are part of right now will stop it, and the app names which one. Finish it or cancel it and the deletion goes through — we would rather block you for a day than leave somebody waiting at a pickup for a person whose account has vanished.

Get a copy of your data

Email support@dealsplit.app from the address on your account and we will send it. There is no self-serve export in the app yet, and saying otherwise here would cost you the time it takes to look for one.

Notifications, location and the AI features

Notifications and location are iOS permissions: Settings → DealSplit on your phone, or the same switches inside the app. With location off, DealSplit uses the city and radius you set by hand.

Personalised matching, listing help and match alerts are three separate switches under Profile → Settings, each off-able on its own.

Something on this site or in the app is unusable

If a screen is unreadable, unreachable with VoiceOver, or breaks at large text sizes, please tell us what you were doing and what you use — accessibility reports get answered by the person who can fix them. support@dealsplit.app.